FAQ's

Frequently Asked Questions (FAQ)

At Designers Scarf UK, we want your shopping experience to be smooth and enjoyable. Below are some of the most frequently asked questions from our customers. If you have any additional queries, feel free to reach out — we’re always happy to help!

1. How long does delivery take?

Delivery typically takes 1–2 weeks depending on your location.

If your order hasn’t arrived within the estimated timeframe, please contact our support team at info@designerscarf.co.uk
.
If your order has not arrived within 30 days of the purchase date, we will gladly offer a full refund.

(This excludes cases where incorrect shipping details were provided or delivery was missed by the recipient.)

2. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your shipment on the relevant courier’s website (e.g., DHL, Royal Mail, or FedEx).

Tracking details are usually provided within 3–5 business days after dispatch.

3. Where can I place an order from?

We proudly ship worldwide 🌍
No matter where you are, you can place an order directly through our website — designerscarf.co.uk
.

4. Will I receive an order confirmation?

Yes! After placing your order, you’ll receive an order confirmation email containing your order number and details.
If you don’t receive it within 24 hours, please check your spam/junk folder or contact us at info@designerscarf.co.uk
.

5. Who can I contact if I have an issue with my order?

If you have any concerns or questions about your order, please email our support team at info@designerscarf.co.uk
.
We aim to respond to all inquiries within 24 hours.

6. What payment methods do you accept?

We accept all major payment methods including:
💳 Visa, MasterCard, American Express, Discover, and PayPal.

7. Is checkout on this site safe and secure?

Absolutely. Our website uses SSL encryption to ensure that your payment and personal information remain completely secure.

8. Will my personal information be shared or sold?

Never. Your privacy is our top priority.
We do not sell or share customer data. Your email address is used only for order updates, newsletters, and exclusive offers.

9. Will I need to pay customs duties or taxes?

For most countries, customs charges are not required. However, this depends on your country’s import policies and the value of your order.
Any applicable customs or import fees are the responsibility of the customer.

Still have questions?

We’re here to help!
📩 Email us anytime at info@designerscarf.co.uk
 and we’ll get back to you as soon as possible.