Return & Exchange

At Designer Scarf UK, every piece is crafted with care and attention to detail. We stand behind the quality of our products and want you to feel completely satisfied with your purchase.

Warranty

We offer a lifetime warranty on all our scarves and accessories against manufacturing defects.
If your item shows any defect related to production or material quality, we’ll happily replace it free of charge.

Please note that our warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, neglect, or accidents

  • Items lost or damaged after delivery

Returns & Exchanges

We accept returns within 30 days of your order delivery date.
To qualify for a return:

  • The item must be unused, unworn, and in its original packaging.

  • Tags must be intact and the product should be in a saleable condition.

Please note:

  • Change of mind or wrong size selection is not eligible for return or exchange.

  • Customised or personalised items (including monogrammed scarves) are non-returnable and non-refundable.

  • Sale or discounted items cannot be refunded or exchanged.

  • Original shipping fees are non-refundable.

How to Request a Return

  1. Have your order number ready.

  2. Email our customer support team at info@designerscarf.co.uk.

  3. Once your return is approved, we’ll email you with detailed instructions.

  4. You’ll be responsible for the return postage — we recommend using a tracked delivery service.

Refunds are issued to your original payment method once we receive and inspect the returned item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@designerscarf.co.uk within 48 hours of delivery. We’ll resolve the issue promptly with a replacement or refund.

Cancellations

Once an order has been placed, cancellations are not accepted.
If you experience any issue with your order, please reach out to us — our support team is always happy to assist.